Terms & Conditions

While I’m afraid that none of the following is particularly interesting, the reality is that we live in a

world dominated by lawyers and legalities so, while tiresome, it is essential that we include all of this

and by using this website you consent to adhere to them.

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be

occasions where errors arise. Should such a situation occur Babean cannot accept your order. In the

event of a mistake you will be contacted with a full explanation and a corrected offer. The

information displayed is considered as an invitation to treat not as a confirmed offer for sale. The

contract is confirmed upon supply of goods.

Delivery

The following refers to our National Home Delivery service.  Babean uses a next day carrier to

delivery all items purchased from Babean.co.uk.   If no special instructions are added during the

delivery details screen of the order process, as the customer you are agreeing to sign for the

delivery.

Orders received between Sunday and Thursday are generally sent out on the next working day using

a next day carrier service unless you specify otherwise.  Orders received on a Friday or Saturday will

be sent the following Monday, except when there’s a bank holiday and they will be sent the next

working day.

No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to

you, the customer. Special requirements shall be followed, but please make sure that they are

deemed ‘reasonable’ e.g. allowing ample space in freezers for the delivery boxes. Or instructions to

knock at a neighbour’s house should mean it is within short walking distance of your property, and

does not involve the courier travelling any further.

It is your responsibility to make sure the delivery is received and put into a suitable freezer on the

day of delivery.  Our food is sent out frozen in insulated boxes with adequate ice packs to keep it

frozen for 24 hours.  If you delay delivery, are not available or do not leave adequate alternative

delivery instructions, e.g. with a neighbour who can take responsibility for keeping it in a frozen

condition, we cannot be held liable and cost for your order will remain.

Where a premium delivery service (before 10am, before 12pm) is specified your order shall be

prioritised and we shall endeavour to deliver your food by this time. However due to circumstances

beyond our control such as weather and traffic conditions we may not always be able to deliver by

the time specified. In this situation we shall try to deliver later in the day and will refund the extra

paid for the premium delivery service. We shall attempt to contact you prior to the driver leaving a

failed delivery, because we are keen to make sure that the service works for you, but we can’t

guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain

areas and this includes the right to withdraw the service altogether, depending on the demand on

our kitchen.

Cancelling An Order

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are

selling perishable goods, the regulations relating to the return of unwanted goods do not directly

apply to us. For more information, please go to www.dti.gov.uk.

Orders can be cancelled any time up until the moment that they are dispatched (This is normally

around 4pm on the day before you are expecting delivery).

Returns and Refunds

If you are unsatisfied with any of the items in your order or any part of the delivery service from

Babean, please contact us – either by emailing us via the Contact Us page of the website or by

telephoning 01252 338 531.  You must contact us by email or phone before sending any returns.

As we sell perishable goods, we ask that you – the customer – inspect the food once you have

opened the box.  It will be packed in an insulated box with freezer packs that keep the products

frozen for the 24 hour transit period.    If you are unhappy with the goods, please contact us

immediately.   If we have sent you an incorrect item, please notify us as soon as possible. We

operate an open and honest policy at Babean and will work our hardest to make sure we can

accommodate and act on any problems or suggestions.

All items returned must be received in the same frozen state as they are sent.  Any items not sent in

the original packaging with adequate ice packs to keep it frozen for 24 hours will void your warranty.

Returns will take approximately 5 working days for the process once the goods have arrived. Items

must be in original packaging, in all original boxes, packaging materials

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the

use of a carrier that can provide you with a proof of delivery and will deliver it the next day.

Babean will not be held responsible for items lost or damaged in transit.

All shipping back to us is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and

will be subject to a 15% restocking fee to cover our administration costs. Goods found to be

tampered with by the customer will not be replaced and only returned at the customers expense.

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for open or part used

products (this does not apply to faulty goods – faulty products will be exchanged like for like)

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive

your products ordered. Please contact us. In the unlikely event that the product arrives damaged,

faulty or not within the 24 hour period, please contact  us immediately, this will be given special

priority and you can expect to receive the correct item within 72 hours.

Delivery service

We try to make the delivery process as simple as possible and are able to send your order to you at

you home or to your place of work – if you chose to have it delivered at work, please ensure there is

somewhere to keep it frozen!

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next

working day will be considered the first working day for delivery. In case of bank holidays and over

the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales

periods please allow 4 days before contacting us. We will attempt to email you if we become aware

of an unexpected delay.

Export restrictions

At present Babean only sends goods within the UK and to areas that the carrier can guarantee a next

day delivery service.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything

in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully

processed.  Babean uses industry standard practices to safeguard the confidentiality of your

personal identifiable information, including ‘firewalls’ and secure socket layers. Please refer to our

privacy policy for further details.

During the payment process, we ask for personal information that both identifies you and enables us

to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be

interested.

* To improve the content design and layout of the website.

* To understand the interest and buying behaviour of our registered users

* To perform other such general marketing and promotional focused on our products and activities.

Conditions Of Use

Babean and its affiliates including the parent company Looks Like Life Ltd.  provide their services to

you subject to the these terms and conditions. If you visit our shop at www.babean.co.uk  you

accept these conditions. Please read them carefully, Looks Like Life Ltd. controls and operates this

site from its offices within the UK. The laws of England and Wales govern claims relating to including

the use of, this site and materials contained.   Babean is the trading name of Looks Like Life Limited.

This is a company registered in England and Wales with company number 8814860 and our VAT

number is GB199182852.

If you choose to access from another country you do so on your own responsibility and are

responsible for compliance with applicable local lands.

Copyrights

All content included on the site such as text, graphics logos button icons images audio clips digital

downloads and software are all owned by Looks Like Life Ltd. and are protected by international

copyright laws.

License and Site Access

Looks Like Life Ltd. grants you a limited license to access and make personal use of this site. This

license does not include any resale’s of commercial use of this site or its contents any collection and

use of any products any collection and use of any product listings descriptions or prices any

derivative use of this site or its contents, any downloading or copying of account information. For

the benefit of another merchant or any use of data mining, robots or similar data gathering and

extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any

commercial exploited without written consent of Looks Like Life Ltd.

Product Descriptions

Looks Like Life Ltd. and its affiliates attempt to be as accurate as possible however we do not

warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Looks Like Life Ltd. that contains typographical

errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update

information at any time without prior notice. (Including after you have submitted your order) We

apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice, the prices advertised on this

site are for orders placed and do not include VAT which is not applicable to food products

Please review our other policies posted on this site. These policies also govern your visit to

www.babean.co.uk