Terms & Conditions
While I’m afraid that none of the following is particularly interesting, the reality is that we live in a
world dominated by lawyers and legalities so, while tiresome, it is essential that we include all of this
and by using this website you consent to adhere to them.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be
occasions where errors arise. Should such a situation occur Babean cannot accept your order. In the
event of a mistake you will be contacted with a full explanation and a corrected offer. The
information displayed is considered as an invitation to treat not as a confirmed offer for sale. The
contract is confirmed upon supply of goods.
The following refers to our National Home Delivery service. Babean uses a next day carrier to
delivery all items purchased from Babean.co.uk. If no special instructions are added during the
delivery details screen of the order process, as the customer you are agreeing to sign for the
Orders received between Sunday and Thursday are generally sent out on the next working day using
a next day carrier service unless you specify otherwise. Orders received on a Friday or Saturday will
be sent the following Monday, except when there’s a bank holiday and they will be sent the next
No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to
you, the customer. Special requirements shall be followed, but please make sure that they are
deemed ‘reasonable’ e.g. allowing ample space in freezers for the delivery boxes. Or instructions to
knock at a neighbour’s house should mean it is within short walking distance of your property, and
does not involve the courier travelling any further.
It is your responsibility to make sure the delivery is received and put into a suitable freezer on the
day of delivery. Our food is sent out frozen in insulated boxes with adequate ice packs to keep it
frozen for 24 hours. If you delay delivery, are not available or do not leave adequate alternative
delivery instructions, e.g. with a neighbour who can take responsibility for keeping it in a frozen
condition, we cannot be held liable and cost for your order will remain.
Where a premium delivery service (before 10am, before 12pm) is specified your order shall be
prioritised and we shall endeavour to deliver your food by this time. However due to circumstances
beyond our control such as weather and traffic conditions we may not always be able to deliver by
the time specified. In this situation we shall try to deliver later in the day and will refund the extra
paid for the premium delivery service. We shall attempt to contact you prior to the driver leaving a
failed delivery, because we are keen to make sure that the service works for you, but we can’t
guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain
areas and this includes the right to withdraw the service altogether, depending on the demand on
Cancelling An Order
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are
selling perishable goods, the regulations relating to the return of unwanted goods do not directly
apply to us. For more information, please go to www.dti.gov.uk.
Orders can be cancelled any time up until the moment that they are dispatched (This is normally
around 4pm on the day before you are expecting delivery).
Returns and Refunds
If you are unsatisfied with any of the items in your order or any part of the delivery service from
Babean, please contact us – either by emailing us via the Contact Us page of the website or by
telephoning 01252 338 531. You must contact us by email or phone before sending any returns.
As we sell perishable goods, we ask that you – the customer – inspect the food once you have
opened the box. It will be packed in an insulated box with freezer packs that keep the products
frozen for the 24 hour transit period. If you are unhappy with the goods, please contact us
immediately. If we have sent you an incorrect item, please notify us as soon as possible. We
operate an open and honest policy at Babean and will work our hardest to make sure we can
accommodate and act on any problems or suggestions.
All items returned must be received in the same frozen state as they are sent. Any items not sent in
the original packaging with adequate ice packs to keep it frozen for 24 hours will void your warranty.
Returns will take approximately 5 working days for the process once the goods have arrived. Items
must be in original packaging, in all original boxes, packaging materials
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the
use of a carrier that can provide you with a proof of delivery and will deliver it the next day.
Babean will not be held responsible for items lost or damaged in transit.
All shipping back to us is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and
will be subject to a 15% restocking fee to cover our administration costs. Goods found to be
tampered with by the customer will not be replaced and only returned at the customers expense.
For reasons of hygiene and public health, refunds/exchanges are not available for open or part used
products (this does not apply to faulty goods – faulty products will be exchanged like for like)
We try very hard to ensure that you receive your order in pristine condition. If you do not receive
your products ordered. Please contact us. In the unlikely event that the product arrives damaged,
faulty or not within the 24 hour period, please contact us immediately, this will be given special
priority and you can expect to receive the correct item within 72 hours.
We try to make the delivery process as simple as possible and are able to send your order to you at
you home or to your place of work – if you chose to have it delivered at work, please ensure there is
somewhere to keep it frozen!
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next
working day will be considered the first working day for delivery. In case of bank holidays and over
the Christmas period, please allow an extra two working days.
We aim to deliver within 3 working days but sometimes due to high order volume certain in sales
periods please allow 4 days before contacting us. We will attempt to email you if we become aware
of an unexpected delay.
At present Babean only sends goods within the UK and to areas that the carrier can guarantee a next
day delivery service.
This policy covers all users who register to use the website. It is not necessary to purchase anything
in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully
processed. Babean uses industry standard practices to safeguard the confidentiality of your
personal identifiable information, including ‘firewalls’ and secure socket layers. Please refer to our
During the payment process, we ask for personal information that both identifies you and enables us
to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Babean and its affiliates including the parent company Looks Like Life Ltd. provide their services to
you subject to the these terms and conditions. If you visit our shop at www.babean.co.uk you
accept these conditions. Please read them carefully, Looks Like Life Ltd. controls and operates this
site from its offices within the UK. The laws of England and Wales govern claims relating to including
the use of, this site and materials contained. Babean is the trading name of Looks Like Life Limited.
This is a company registered in England and Wales with company number 8814860 and our VAT
number is GB199182852.
If you choose to access from another country you do so on your own responsibility and are
responsible for compliance with applicable local lands.
All content included on the site such as text, graphics logos button icons images audio clips digital
downloads and software are all owned by Looks Like Life Ltd. and are protected by international
License and Site Access
Looks Like Life Ltd. grants you a limited license to access and make personal use of this site. This
license does not include any resale’s of commercial use of this site or its contents any collection and
use of any products any collection and use of any product listings descriptions or prices any
derivative use of this site or its contents, any downloading or copying of account information. For
the benefit of another merchant or any use of data mining, robots or similar data gathering and
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any
commercial exploited without written consent of Looks Like Life Ltd.
Looks Like Life Ltd. and its affiliates attempt to be as accurate as possible however we do not
warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Looks Like Life Ltd. that contains typographical
errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update
information at any time without prior notice. (Including after you have submitted your order) We
apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice, the prices advertised on this
site are for orders placed and do not include VAT which is not applicable to food products
Please review our other policies posted on this site. These policies also govern your visit to